BUSINESS THROUGH THE LENS OF CONSUMER EXPERIENCE DESIGN
Ever wish for a freelancer who is as committed as an actual business partner? Someone who delivers smart and actionable results in the short-term while building long-term value? An experienced senior manager who can help you manage your stakeholders with ease? Oh and someone who's skips the corporate blabla and believes that working hard can also be delightful and easy?
Hire me for steps 1 through 4, or simply for a specific step only.
Whatever your business goal is, I'd like you help you reach them through impactful consumer and stakeholder experiences that make your startup, team or brand stand out. Let me do the work, so you can focus on other important things.
> AUDIT
Omnichannel Consumer Experience Assessment
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Qualitative consumer empathy research with discovery of opportunities
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Consumer journey mapping with quantified pain points across touchpoints
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Identification of blockers in business funnel impact
Holistic view of blockers in your brand's consumer experiences & the opportunities to boost your business growth
1
> STRATEGIZE
Omnichannel Consumer Experience Strategy
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Definition of new strategic priorities and consumer programs for success
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Project prioritisation based on consumer desirability and business viability
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Vertical stakeholder management & project team organisation
Actionable & prioritized plan on how to create real & talk-worthy value to your customers & stakeholders
2
> DESIGN
New Services & Programs
with Design Thinking
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Internal ideation & customer co-creation workshops
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Conceptual design of new services & programs with production briefs
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Test & learn iteration plans across touchpoints that are easy-to-execute
Desirable, feasible & viable new consumer experiences that acquire and retain customers in your business funnel
3
> COPYWRITE
Native English Copywriting from Fluent French Speaker
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English copywriting for marketing materials and publications
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Engaging and true-to-brand tone of voice in English
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English translation of French marketing content
Marketing content that effectively and joyfully communicates with your English-speaking audiences